Bookings & Cancellation Policy
Effective Date: [Date]
Thank you for choosing Verdi Hotels for your accommodation needs. We strive to provide you with a comfortable and pleasant stay. Please review our Hotel Booking and Cancellation Policy outlined below:
1. Hotel Booking Policy
1.1 Reservation Guarantee: To secure your booking, we require a valid credit/debit card or an advance payment for the first night’s stay (or the full booking amount, if applicable).
1.2 Age Requirement: Guests must be at least 18 years old to make a reservation. Minors staying at the hotel must be accompanied by an adult.
1.3 Identification: Upon check-in, all guests must present a valid government-issued photo ID, such as a passport or driver’s license, for verification purposes.
1.4 Room Occupancy: The maximum occupancy for each room type is specified on our website. Additional charges may apply for extra guests, subject to the hotel’s discretion.
2. Hotel Cancellation Policy
2.1 Standard Cancellation: Guests can cancel their reservation free of charge up to [X] days before the check-in date. If canceled within [X] days of the check-in date or in case of a no-show, the first night’s stay will be charged.
2.2 Non-Refundable Bookings: Some special offers and discounted rates may be non-refundable. These bookings are not eligible for any cancellation or changes, and the full amount will be charged upon booking.
2.3 Group Bookings: For reservations of [X] or more rooms, different cancellation and payment terms may apply. Our reservations team will provide specific details when making group bookings.
3. Modification and No-Show Policy
3.1 Modification: If you wish to modify your reservation, please contact us at least [X] days before the check-in date. Modifications are subject to availability and may incur additional charges.
3.2 No-Show: If you fail to check-in on the scheduled arrival date without prior notice, the hotel reserves the right to cancel the remaining nights of your reservation, and the first night’s stay will be charged.
4. Early Departure
4.1 Guests departing before the confirmed check-out date may be subject to an early departure fee equivalent to one night’s stay. Please inform us in advance if your plans change.
5. Force Majeure
5.1 In the event of unforeseen circumstances, such as natural disasters, extreme weather conditions, or other force majeure events, the hotel reserves the right to modify or cancel bookings without penalty.
6. Payment Policy
6.1 The hotel accepts major credit cards and cash payments. At check-in, a pre-authorization will be taken on your credit/debit card to cover incidental expenses during your stay.
6.2 All payments are due upon check-in, and any additional charges incurred during the stay must be settled before check-out.
7. Check-In and Check-Out
7.1 Check-in time is from [X:XX] PM, and check-out time is by [X:XX] AM. Early check-in or late check-out requests are subject to availability and may incur additional charges.
8. Smoking and Pet Policy
8.1 Verdi Hotels is a smoke-free establishment. Smoking is strictly prohibited inside the hotel premises. Guests found smoking may be subject to a fine.
8.2 We have a no-pet policy, with exceptions made for service animals as required by law.
By making a reservation with Verdi Hotels, you acknowledge and agree to the terms and conditions of our Hotel Booking and Cancellation Policy. Please contact us if you have any questions or require further clarification.
Verdi Hotels Address: [Hotel Address] Email: [Email Address] Phone: [Phone Number]